Frequently Asked Questions
The active life of our filters is determined by the quantity of water passing through the filter, not by the amount of time it is in use. Each filter lasts for 200 litres. At a rate of 2 litres a day, that’s around 3 months of use. However, the shelf life of the filter is 3 years.
Yes; all the product components (bottles, lids and filters) are BPA free and all materials used are approved by the FDA (Food and Drug Administration) in the USA.
Both our 1 litre and 75cl bottles are dishwasher safe. Please remove the filter before putting the bottle and lid into the dishwasher.
The bottles are very compact and aren’t too bulky so should fit in standard backpack side pockets and standard bike racks or cages.
The 75cl eco active bottles are 24cm high and 7.1cm wide at the base. Weighing only 138g (empty with dry filter).
The 1 litre bottles are 27.5cm high and 7.9cm wide at the base, weighing 185g (empty with dry filter).
There are two ways to know when to change your filter:
- Email reminder – If you’ve signed up for our newsletter, we’ll email you after three months (based on drinking 2 litres a day) reminding you to change your filter.
- Taste and smell change – One of the three filter technologies is carbon, which we programme to last for 200 litres. After this point, the filter will still remove bacteria, cysts, and harmful contaminants, but the water will gradually return to its original taste and smell. This is your sensory prompt to replace the filter.